Privacy Policy

Information we collect

When you send an enquiry, we collect your full name, email address and project details. You may also provide a phone number and company name. Please avoid including confidential, sensitive or unnecessary personal information in the project details field.

To protect the form and diagnose problems, our hosting and security services process limited technical information, which may include your IP address, browser details, request time and a random submission identifier. We use this information for abuse prevention, rate limiting and reliable request handling.

How we use information

We use enquiry information to review and respond to your request, discuss relevant services or products, maintain an appropriate business record and follow up on work you ask us to consider. Technical information is used to prevent abuse, enforce request limits, investigate errors and keep the website secure.

We do not sell or rent personal information, and we do not use contact-form submissions for unrelated advertising.

Cookies and local storage

The website may use strictly necessary session and security cookies to protect the contact form and prevent duplicate requests. We do not use advertising cookies on the contact form. If we add optional analytics in the future, this policy and any required consent controls will be updated first.

When information is shared

We may provide information to service providers that host, secure or support our website and email delivery. They may use it only to provide those services on our behalf. We may also disclose information when required by law, to protect rights or security, or as part of a business reorganisation where appropriate safeguards apply.

Retention

Enquiry content may be stored in the website's protected application database and, when email delivery is enabled, in the AuraCube business mailbox. We keep it only for the configured business and security retention period, then delete or anonymise it unless an active relationship, legal obligation, dispute or security matter requires longer retention. Privacy-minimised technical logs and duplicate request records follow their own shorter operational retention settings.

Security

We use layered safeguards for enquiry information, including encrypted transport in production, request validation, abuse controls, minimised technical identifiers and scheduled retention. No internet service can guarantee absolute security, so please use the contact form only for information appropriate to an initial business enquiry.

Your choices and rights

Depending on the law that applies to you, you may ask to access, correct or delete your personal information, restrict or object to certain processing, or withdraw consent where processing relies on consent. We may need to verify your identity before completing a request, and some rights may be subject to legal exceptions.

Children's privacy

This business website is not directed to children, and we do not knowingly collect personal information from children through the contact form.

Updates to this policy

We may update this policy as the website, our services or applicable requirements change. The effective date at the top of this page identifies the latest published version.

Contact us

For a privacy question or request, use our contact form. Please include enough detail for us to understand and respond to your request.